Shipping policy

SHIPPING POLICY

Last updated: 22 October 2026

This Shipping Policy applies to orders placed through miirmalaysia.com.

1. Shipping Destinations

We currently deliver within Malaysia to:

Peninsular Malaysia
Sabah
Sarawak
Labuan

Sabah, Sarawak and Labuan are classified as East Malaysia for shipping purposes.

We do not currently offer international delivery.

2. Order Confirmation and Processing

All orders are subject to payment approval, stock availability and acceptance by Vertex 10 Trading.

Customers will receive an email after their payment and order have been accepted and confirmed.

Orders placed before 5:00 p.m. on a business day will normally be processed within 24 hours. Orders placed after 5:00 p.m., on Sundays or on Malaysian public holidays will begin processing on the next business day.

Processing time refers to the time required to verify, prepare and pack an order before collection by the courier. It does not include the courier’s delivery time.

3. Couriers

Orders are delivered using SPX Express and/or Ninja Van.

The courier for each order may be selected by Vertex 10 Trading according to the delivery destination, parcel size, weight and operational availability. Customers may not always be able to select a particular courier.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

Peninsular Malaysia: 3-5 business days
Sabah, Sarawak and Labuan: 5-8 business days

These delivery periods are estimates and are not guaranteed delivery dates. Delays may occur because of weather, peak sales periods, public holidays, remote delivery locations, courier disruptions or other circumstances outside our reasonable control.

5. Shipping Charges

During our current online promotion, standard shipping is free across West Malaysia (Peninsular Malaysia), with no minimum spend and across all products. No code is needed.

Shipping charges continue to apply to Sabah, Sarawak and Labuan. Charges depend on parcel weight and destination and are displayed at checkout before payment. For parcels weighing up to 20 kg, charges generally range from RM18 to RM197.

For East Malaysia orders exceeding 20 kg, please contact sales@vertex10.org for a shipping quotation before ordering.

6. Shipment Tracking

After the courier partner has collected and scanned the parcel, a tracking number will be issued.

Customers will receive an email from sales@vertex10.org containing a link to track the shipment. The shipment can also be tracked through the relevant courier partner’s official tracking website or application.

Tracking information may take between one and four business days after collection or scanning to become active or display updated movement.

7. Delivery Address

Customers are responsible for providing a complete and accurate recipient name, telephone number and delivery address during checkout.

Each order may be delivered to only one address. Customers requiring delivery to multiple addresses must place separate orders for each address.

Address changes are discouraged because they can cause fulfilment errors or delivery delays. If an address needs to be corrected, the customer must email sales@vertex10.org as soon as possible.

We will make reasonable efforts to process a requested change before dispatch, but an address change cannot be guaranteed. Once a parcel has been handed to the courier, Vertex 10 Trading cannot change its delivery address.

8. Delivery Attempts and Re-delivery

The assigned courier will usually make up to three delivery attempts, subject to the courier’s prevailing procedures.

Customers are responsible for ensuring that the recipient can be contacted and that someone is available to receive the parcel where required.

If delivery is unsuccessful and the parcel is returned to Vertex 10 Trading, the customer will be responsible for the applicable re-delivery charge. We will contact the customer to confirm the delivery details and arrange re-delivery after the required charge has been paid.

9. Missing or Damaged Parcels

Customers should inspect their parcel and products as soon as possible after delivery.

A damaged parcel, damaged product or missing item should preferably be reported within 48 hours after delivery. A parcel that has not arrived should preferably be reported within 48 hours after the scheduled or estimated delivery date.

Reports must be emailed to sales@vertex10.org and should include:

The customer’s name and order number
A description of the issue
Clear photographs of the parcel, shipping label, external packaging, internal packaging and affected product
Details of any missing item
An unboxing video, where available

An unboxing video is strongly recommended, particularly where an item is alleged to have been missing or damaged when the parcel was opened.

Vertex 10 Trading will submit and manage any necessary claim with the courier. Customers should retain the product, parcel and all original packaging until the investigation has been completed.

Depending on the product’s condition and the outcome of the investigation or courier claim, the available resolution may include a replacement, refund or another appropriate remedy. Investigations and resolutions may take approximately 7-30 business days, depending on the circumstances, courier response and replacement-stock availability.

Nothing in this section limits any rights or remedies available to the customer under applicable Malaysian consumer law.

10. Pre-orders and Back-orders

We do not currently accept pre-orders or back-orders.

Products may be ordered only when they are listed as available for purchase. If an ordered item becomes unavailable before fulfilment, we will contact the customer and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

11. Split Shipments

We do not normally split an order into multiple shipments.

All available items within an order will be prepared and dispatched together as a single shipment to one delivery address. If an operational issue prevents the entire order from being fulfilled together, we will contact the customer before dispatch to agree on an appropriate resolution.

12. Promotional Gifts

Where an order qualifies for a promotional gift, including a MiiR Malaysia Launch 69 promotional lid, the gift will normally be packed and dispatched together with the eligible purchased product.

If an allocated promotional gift is omitted or becomes unavailable, Vertex 10 Trading may offer a replacement promotional item of comparable value, subject to availability and the applicable promotion terms.

Promotional gifts remain subject to the eligibility requirements, allocation limits and other terms of the relevant promotion.