Refund policy

Order Cancellations and Return Eligibility

Contact us as soon as possible if you wish to cancel an order. Standard orders may be cancelled before dispatch. Once dispatched, orders cannot be cancelled simply because you no longer want the product.

We do not accept returns or exchanges for a change of mind, including preferences relating to colour, size or model where the correct item was supplied as ordered.

Personalised or engraved orders cannot be cancelled once customisation has begun.

These conditions do not affect your rights if a product is defective, damaged on delivery, incorrect, misdescribed, or does not match the agreed personalisation.