Lifetime warranty. Everyday confidence.
Your MiiR is made to be part of your everyday. Drinkware purchased from miirmalaysia.com or an authorised MiiR Malaysia seller is covered by a lifetime warranty against manufacturing defects in materials and workmanship under normal use and care.
What is covered?
Manufacturing faults that affect the product’s function. Personalised or engraved products remain covered for manufacturing defects unrelated to the personalisation.
What is not covered?
Normal wear and tear; cosmetic scratches, dents or stains arising from use; accidental damage, misuse or unauthorised modifications; and damage caused by not following the product’s care instructions.
Start with our Malaysian team
Email sales@vertex10.org with your receipt or proof of purchase, purchase date, order number if available, a short description and clear photographs or video of the issue. For a gift, share any available purchase information so we can help verify it.
Vertex 10 Trading handles warranty support in Malaysia. We assess the information first. If inspection is needed, we will provide return authorisation and delivery instructions before you send anything.
If an inspection is needed
Under our current local policy, you pay to send the product to Vertex 10 Trading. We pay to return the assessed, repaired or replacement product within Malaysia, even if the claim is declined. Where applicable Malaysian law requires us to collect the goods or cover return costs, we will do so.
For a confirmed manufacturing defect, an appropriate remedy may include repair, replacement of a component, or product replacement. If the model or colour is unavailable, we will discuss a comparable replacement. Any chargeable work requires your agreement.
The full details
This overview follows our Malaysian policy and does not limit your applicable consumer rights. Read the full policy for warranty assessment, delivery damage, returns and refunds.